Support and maintenance

We provide high quality, secure and transparent Web or App maintenance and support services for companies of any size.

Well-balanced support and maintenance plans for small to medium sized businesses

In every corner of the industry, across all product types, the need for support and maintenance is undeniable. At our core, we offer adaptable support and maintenance blueprints, catering to the humblest landing page and the most intricate web/mobile marvels. Our promise: a bespoke package, exclusively sculpted for your unique journey.

IInvest wisely in your IT support and maintenance, and unlock the potential to slash costs by a staggering 30%. Beware the pitfalls of unreliable, antiquated code and third-party integrations that can disrupt operations and erode the user experience – a misstep you can ill afford.

Tailored

Every product is a distinct entity, deserving a personalized approach to its support and care. Within our arsenal lie meticulously crafted maintenance and support strategies, meticulously tailored to the intricate tapestry of your enterprise and the solutions it champions.

Cost-effective

At the heart of our enterprise beats an unwavering commitment to delivering excellence at a cost that won't break the bank. Our relentless pursuit of enhancement and the drive to bolster our customers' bottom line is a promise etched in stone. Anticipate nothing short of transformative value.

Integrated

We possess the versatility to seamlessly mesh with your standard operating model, no matter the intricate tapestry of your daily operations. Our maintenance and support squad stands ready to collaborate harmoniously with your own team or operate autonomously, flexing to meet the precise contours of your business demands.

Process

NDA

Every project comes with data protection, thus we sign a robust NDA which protects both parties from any data leakage to 3rd parties.

Access

We accept access to product code via different channels: Git repository, .zip file, or snapshots. We will guide you on the secure way of providing access to the code to minimize the risk of unnecessary 3rd party access.

Review

We will review the product prior to we tailor the support plan for you. We believe that every product is different, thus needs different maintenance and support approaches.

Action

We will provide a custom maintenance and support plan for your review and approval. Once signed, we will start the action.

Support and maintenance can save you time

The right investment into support and maintenance can save your business time and money. We are believers that a digital product should be an ever-evolving solution, so upgrades are a must.

Yearly software updates ensure that you match various release cycles of OS providers like Apple and Google as well as ensure that any 3rd party connections you have are up-to-date and running smoothly.

Failure to support and maintain your software will cause downtime and user experience issues. We are here to ensure that this does not happen.

Let’s have a chat

It is easy to set your worries aside but taking action will have a better impact on your digital business. Reach out and we’ll leave your product better than we found it.

Our expertise

The experience and tools for support and maintenance makes a difference

Tools are as important for support and maintenance as are tools you use. At Scale3C, we use cutting-edge technologies to provide us with extra hands-on control of the process.

The tools include high-quality analytics’ engines, which provide 24/7 surveillance of your product and give spot-on insights into where to investigate more or take precise action to mitigate risks.

In addition, we integrate with different communication channels to report down-times. A good example is a Slack bot that provides repetitive messages when issues arise and can promptly be taken care of by Scale3C experts.

Our Clients

Our Case studies

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